Frequently Asked Questions
Where are you located? Do you offer local pickup?
Our workshop is located in North Alabama. We do offer local pickup! If you are located in or around the Huntsville, Alabama area, you can pickup your order when it is ready.
How long will it take to receive my order?
Because every product we sell is made to order, your order will be cut and shipped as soon as possible. All orders are produced in the order they are received - there are no additional delays for orders purchased during a sale. Current production time for new orders is 10-12 business days.
What materials do you use to create your products?
All of our products are made with B/BB grade 1/4" Baltic Birch. This means the face (front) of your product will be free of major defects with the back possibly having a few color-matched patches or plugs. All wood is unique and can cut or etch differently from piece to piece. Therefore, there may be slight variations or imperfections from product to product.
If I buy a blank that is 12”, what does that mean?
Our blanks are measured according to the longest side of the blank. If the shape is taller than it is wide, the measurement will be the height of the blank. If the shape is wider than it is tall, the measurement will be the width of the blank.
Does Southern Birch Company offer wholesale pricing?
Yes! You can find more info about our wholesale option here.
Do you offer custom custom shapes?
Yes! We can cut a variety of shapes and sizes - not just what's listed on our website. Feel free to email your idea or picture to email@example.com to see if we can help create your vision. Additional fees and minimums may apply. Custom products are not eligible for discounts (including wholesale pricing).
Can your Paint by Line blanks come without the engraved design?
Yes! We offer our Paint by Line blanks at no additional cost, but, if you prefer to completely freehand your project, we can cut your blank without the engraving. Just tell us which blanks you'd like the engraving left off of in the order comments box at checkout.