Refund Policy

All products offered on our website are cut specifically for you when you place an order. Therefore, all sales are final at the time of purchase. In addition, please ensure the information provided to us for any personalized product (a name, date, or any custom data) is correct when placing your order. Southern Birch Company assumes no responsibility for the accuracy of the information provided to us, and is not responsible for correcting any information after the order has been placed. 

For orders that contain Blanks for Lasers, returns will be accepted on a case by case basis. We warranty our products against poor quality in workmanship; however, we do not accept returns for any item that is not in like new condition. When returning Blanks for Lasers, the customer will be responsible for the cost of shipping to return the products to Southern Birch Company. Returned products are only eligible for refunds in the amount of the original purchase price. Any refunds given for returned products will be less the original shipping cost.

Under extreme circumstances, orders can be refunded minus a 10% refund and processing fee. An orders eligibility to be refunded is at the sole discretion of Southern Birch Company.

Packages returned to Southern Birch Company due to an incorrect address provided by the customer will be refunded to the customer minus the original shipping cost and a 15% return fee.