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Refund Policy

All products offered on our website are cut specifically for you when you place an order. Therefore, all sales are final at the time of purchase. In addition, please ensure the information provided to us for any personalized product (a name, date, or any custom data) is correct when placing your order. Southern Birch Company assumes no responsibility for the accuracy of the information provided to us, and is not responsible for correcting any information after the order has been placed.

Packages returned to Southern Birch Company due to an incorrect address provided by the customer will be refunded to the customer minus the original shipping cost and a 15% return fee.

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