Southern Birch Company ships all packages through UPS or USPS. Tracking information will be added to your order once your package(s) have shipped. Once we have shipped your order, we are not responsible for transit times or damage to your package. All packages will be shipped with insurance. If your package (box) arrives damaged, it will be your responsibility to contact the carrier to file a claim. Damaged items are eligible for refunds; however, due to constantly increasing shipping costs, we will not replace damaged pieces unless you place another order. You must report and missing or damaged items within 7 days of your package being delivered.
We do not ship to P.O. Boxes. If you place an order with a P.O. Box as the shipping address, we will email you for an alternate shipping address. If you have not supplied an alternate address after seven (7) days, your order will be cancelled and refunded minus a 15% fee.
Expedited production is now available! Turnaround time for expedited orders is 1-4 business days, and the expedited production fee is $25 for every $100 of products purchased (before taxes, shipping, and discounts). This fee will be prorated based on the total amount of your order. For example, if your order total is $237, the fee to expedite your order would be $59.25. Expedited orders will have limited availability and must be approved before your order is placed. To see if your order can be rushed, send us an email at email@example.com.
Shipping rates are determined by the total of your order.
|Order Total||Shipping Cost|
|$0.00 - $49.99||$14.00|
|$50.00 - $99.99||$16.00|
|$100.00 - $149.99||$18.00|
|$150.00 - $199.99||$20.00|
If your package is returned to us, your order will be refunded minus the original shipping cost and a 15% return fee.
If you select local pick-up at checkout and are not able to pickup at our location, you will be sent an invoice for shipping. If you have not paid the invoice for shipping after 72 hours, your order will be refunded minus a 25% inconvenience fee.